My order has not arrived within the stated delivery time, what should I do?
Our Delivery options are fully tracked (with the exception of UK Standard). If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.
For orders to International destinations that are delayed, please check if your order has been held in customs clearance. You may be required to pay sales tax or customs duty.
For UK Standard orders, please check if Royal Mail have left a 'Something for You' calling card. It is also worth speaking to your local sorting office in case they are holding a package for you.
I haven't received an order confirmation, was my order successful?
You should receive confirmation of your order by email upon completion. However, there are a number of reasons why you may not have received this: